Terms of Use

Your license is valid for the subscription period. Once it expires, you may continue using the version you last downloaded, but you won't receive further updates or support until you renew.

All payments are processed by Freemius. Subscriptions renew automatically each year unless you cancel beforehand. You can cancel at any time from your Freemius account - no need to contact us.

We reserve the right to change pricing. If your renewal price changes, Freemius will notify you before the charge is made.

We offer a 14-day money-back guarantee on new purchases. If there's a verifiable bug or problem with our plugin that we can't resolve, contact us within 14 days and we'll refund you in full. See our Refund Policy for full details.

• Refunds apply to bugs and plugin problems only — not change of mind, missing features, or third-party conflicts
• Renewals are non-refundable
• Refunds are processed by Freemius and typically take 5–10 business days to appear

Please reach out before requesting a refund - most issues can be fixed quickly and we'd rather help you succeed.

Support is available to customers with an active license. We respond via email, typically within 1–2 business days.

Support covers:

• Bugs and unexpected behaviour in our plugin
• Guidance on using plugin features
• Compatibility questions with standard WooCommerce setups

Support does not cover custom development, site-specific configuration outside the plugin's scope, or conflicts caused by third-party themes or plugins we have no control over.

You may not:

• Share, resell, or distribute your Pro license key to others
• Use the Pro plugin on more sites than your plan allows
• Attempt to bypass, crack, or disable the licensing system
• Reverse engineer or extract proprietary parts of the Pro plugin
• Use our products for any illegal or unauthorized purpose

Violations may result in immediate license termination without refund.

The LavoHQ name, logo, website design, and all original content on lavohq.com are our intellectual property. You may not use them without written permission.

The free plugin is GPL-licensed - you're free to use and modify it under those terms. The Pro plugin's proprietary licensing code and premium features remain our intellectual property and are not covered by the GPL.

Active license holders receive plugin updates automatically. We push updates to fix bugs, improve performance, and add features - but we don't guarantee any specific feature will be added or retained in future versions.

We reserve the right to modify, discontinue, or sunset a product. If we ever discontinue a product you've paid for, we'll give reasonable notice and handle any refunds fairly.

Our products are provided "as is." We test thoroughly and stand behind our work, but we can't guarantee the plugin will be compatible with every possible theme, plugin, or server configuration - the WordPress ecosystem is vast.

We are not liable for issues caused by WordPress or WooCommerce core updates that break third-party plugins - including ours. We do our best to ship compatibility updates promptly when that happens.

To the maximum extent permitted by law, LavoHQ's total liability for any claim arising from these Terms or your use of our products is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, or consequential damages - including lost revenue, lost data, or business interruption - even if we've been advised of the possibility of such damages.

We may update these Terms from time to time. When we do, we'll update the date at the top of this page. Continued use of our products after a change constitutes acceptance of the updated Terms.

For significant changes that affect your rights, we'll do our best to notify you via email.